BipOrder is a no-commitment SaaS, billed monthly. Here are answers to the questions we get most often about billing.
What plans are available?
- Starter — €0/month. Read-only QR menu. To test without online ordering.
- Essential — €59/month. QR table ordering, Stripe payments, reports.
- Pro — €99/month. Adds KDS, reservations, server app, split payment.
- Ultimate — €149/month. Self-order kiosk, in-house delivery, HACCP, POS integrations, API.
- Digital — €99/month. Website + mobile app + online ordering (no dine-in).
All paid plans come with a 30-day free trial (no credit card required at signup).
How much do add-ons cost?
- Reservation reminder SMS — €0.08 / SMS sent
- WhatsApp ordering bot — €19/month
- Unlimited photo storage — included
- Multi-restaurant (chains) — see chain pricing
Add-ons can be toggled on and off any time, prorated billing.
How do I change plan?
Settings > Subscription > "Change plan". Pick the new plan, confirm. Upgrade is immediate, downgrade takes effect at next billing cycle. No data loss.
If you downgrade to a plan that doesn't include a module you use (e.g. KDS on Essential), the module deactivates at cycle end, but your data stays in the database in case you upgrade again.
How do I cancel?
Settings > Subscription > "Cancel". No fee, no notice. You keep access until the end of the already-paid cycle. Your data stays for 90 days for reactivation, then is permanently deleted (GDPR).
Where do I find my invoices?
Settings > Subscription > Invoices. You'll find all PDF invoices there, downloadable. You also receive each invoice by email automatically on debit.
What payment methods?
- Visa, Mastercard, Amex
- Apple Pay, Google Pay
- SEPA direct debit (on request)
- Bank transfer (annual only, ≥ 12 months)
What happens with a failed payment?
Stripe automatically retries your card 3 times over 10 days. On the 4th failure, your account goes to "Suspended": the QR menu keeps displaying (so as not to break your service), but online ordering is disabled. Add a new card and everything resumes.
VAT and invoicing
BipOrder issues invoices compliant with French and EU regulations. With a valid intra-EU VAT number, you benefit from reverse charge (0% VAT). Set it in Settings > Company.
A billing question not listed?
Reach our support via the chat in the bottom right, or email [email protected]. Reply within 24 business hours.