You do takeaway via Uber Eats or Deliveroo, and every €20 order leaves you €14 after commission. Multiply by 50 orders a week: €15,600 per year paid in commissions.
Yet you probably already have everything you need to build your own click & collect, commission-free. Here's how.
Click & collect: what exactly
The customer orders on your website or app, pays online, picks up the order at your counter at the chosen time. You keep 100% of the basket (minus ~1.4% Stripe fee, but that's it).
Difference vs Uber Eats / Deliveroo: you own the customer relationship, not a third-party platform that takes a cut.
Why 60% of restaurants still go full-platform
Three main reasons:
- "I don't have a website" → in 2026, that's a non-issue (5-min setup with a generator)
- "Nobody visits my site" → true at first, but Google + word-of-mouth build traffic in 3-6 months
- "Too technically complex" → modern SaaS tools do it in one click
What does Uber Eats really leave you?
| Item | Amount |
|---|---|
| Average customer basket | €22 |
| Uber Eats commission (~30%) | -€6.60 |
| VAT on commission | -€0.40 |
| Packaging cost | -€1 |
| Net for you | €14 |
At 50 orders/week: €700 commission lost weekly, or €36,000/year for modest volume. For a fast food at 200 orders/week: €140,000/year.
Building click & collect in 5 steps
1. Restaurant website (1 day)
With BipOrder Digital (€79/month) or another generator, you get in a few hours a SEO-optimised local site, multilingual, with menu, hours, contact. Hosting, SSL, updates: all included.
2. Catalogue + pickup slots (30 min)
Add dishes with photos, prices, options. Define pickup slots (every 15 min from 11:45am to 2pm, e.g.). The system auto-rejects full slots.
3. Stripe payment (5 min)
Connect your Stripe (free if you don't have one). Payments hit your bank account T+1 to T+2.
4. QR code everywhere (1 day)
Print your "order online" QR on:
- The restaurant receipt
- Neighborhood flyers
- Storefront / window
- Your Instagram and Facebook posts
- Placemats
The more visible the QR, the more your loyal customers use it.
5. Google acquisition (3-6 months)
Optimise your Google Business Profile with the direct click & collect link. Encourage reviews. Post your daily specials. In 6 months you naturally capture "burger near me" searches without paying Uber.
Should you ditch Uber Eats?
No, not abruptly. Best 2026 strategy:
- Keep Uber Eats / Deliveroo for delivery (no driver hassle)
- Build your click & collect in parallel (in-store pickup = 0% commission)
- Slightly higher prices on Uber (covers commission, your direct prices stay more attractive)
- Communicate in-store: flyer in the Uber bag, QR sticker at the counter
Within a year, 30-50% of your takeaway flips direct. You keep Uber for acquisition, you build loyalty in-house.
Click & collect at BipOrder
The click & collect module is included from Essential plan (€59/month):
- SEO-optimised local site (with €79/month Digital plan)
- Catalogue + photos + options + allergens
- Configurable pickup slots
- Stripe payment included (Apple Pay, Google Pay, cards)
- KDS for the kitchen + server notifications
- Connected to your Zelty / ShopCaisse POS
- 0% commission per order
For a restaurant doing €200/day takeaway via Uber, flipping 50% direct = €11,000/year recovered. The module pays for itself in 2 weeks.
